Refund Policy

This Refund Policy ("Policy") describes how billing, cancellations, and refunds work for paid Mailofly subscriptions, add-ons, credits, and related services purchased through mailofly.com or the Mailofly dashboard (collectively, the "Service").

Except where required by applicable law or expressly stated in this Policy, all fees paid to Mailofly are final and non-refundable. By completing a purchase, you acknowledge that you are buying access to a digital SaaS product whose value is delivered immediately upon activation, and that refund rights are limited as described below.

This Policy forms part of and should be read together with our Terms & Conditions and Privacy Policy. If there is a conflict between this Policy and a separate signed enterprise agreement, the signed agreement controls for that customer.

Mailofly operates on a subscription and usage-based model. When you subscribe to a paid plan or purchase add-ons, we provision your account, allocate sending capacity, enable premium features, and incur infrastructure and third-party costs on your behalf. Because the Service begins delivery as soon as payment is confirmed, we do not offer refunds as a standard practice.

This general non-refund rule applies to, without limitation:

• Initial subscription purchases and all automatic renewals
• Upgrades, downgrades, and plan changes mid-cycle
• Add-on packs, credit bundles, and metered overage charges
• Annual or multi-month prepayments, where offered
• Fees associated with domains, verification, or deliverability tooling included in your plan
• Situations where you simply change your mind, no longer need the Service, or fail to use features you paid for

We encourage you to review plan limits, pricing, and documentation on our Pricing page and to use available free tiers or evaluation capacity before committing to a paid plan.

Paid plans and add-ons are billed on a recurring basis (typically monthly) unless otherwise stated at checkout. Your subscription renews automatically at the end of each billing period until you cancel. By subscribing, you authorize Mailofly and our payment processors to charge your payment method on a recurring basis for the then-current fees.

Payments are processed by third-party providers such as Dodo Payments and/or Razorpay, depending on your region, currency, and checkout flow. Mailofly does not store full payment card numbers. Your relationship with the payment provider may impose additional terms, currency conversion charges, or bank fees that Mailofly does not control and cannot refund.

If a refund is approved under the limited exceptions in Section 4, it will normally be issued to the original payment method. Refund processing times vary by provider and financial institution and may take 5–14 business days or longer after Mailofly initiates the refund. Mailofly is not responsible for delays caused by banks, card issuers, or payment networks.

Mailofly may offer free tiers, trial credits, promotional discounts, or partner codes from time to time. No payment is collected for purely free usage, and no refund applies to free access. Promotional credits have no cash value, are non-transferable, and expire as stated in the promotion unless we specify otherwise in writing.

If you upgrade from a free plan to a paid plan, standard paid billing terms apply immediately from the date of purchase. Promotional pricing that applies only to the first billing cycle does not entitle you to refunds for subsequent renewals billed at the regular rate displayed before renewal.

Refunds are granted only in narrow circumstances and solely at Mailofly's discretion. The following are examples of situations where we may consider a refund, credit, or billing adjustment—not guarantees:

• Duplicate or erroneous charge: you were billed twice for the same period, charged the wrong plan amount due to a verified system error, or charged after a cancellation was confirmed on our side before the renewal date.
• Unauthorized transaction: you provide reasonable evidence that a charge was fraudulent and was not authorized by an account holder (subject to investigation).
• Prolonged platform outage: a Mailofly-controlled outage lasting an extended period that materially prevents paid functionality, where we determine a credit or partial refund is appropriate (deliverability issues caused by third-party mailbox providers, DNS misconfiguration, or recipient-side filtering are excluded).
• Mandatory legal obligation: where applicable consumer protection law requires a refund and cannot be waived by contract.

Even in these cases, Mailofly may offer account credit, service extension, or a partial refund instead of a full refund. We may deny requests where there is evidence of material usage of paid quotas, policy violations, abuse, spam complaints, or account suspension under our Terms.

Dissatisfaction with results, low open rates, inbox placement, or campaign performance is not grounds for a refund. Email delivery depends on many factors outside Mailofly's control, including your list quality, content, domain reputation, and recipient server policies.

Without limiting Section 1, the following are expressly non-refundable under this Policy:

• All subscription fees for the current and past billing periods, once charged
• Automatic renewal charges, including charges you did not notice if renewal notices were sent to your account email or displayed in the dashboard
• Add-ons, top-ups, or credit packs after provisioning—even if unused partially or fully, unless required by law
• Overage, metered, or pay-as-you-go usage incurred during a billing period
• Partial-period refunds or pro-rata refunds when you cancel mid-cycle; cancellation stops future billing but does not reverse charges already incurred
• Taxes, VAT, GST, payment processor fees, currency conversion costs, or chargeback fees
• Accounts suspended or terminated for spam, abuse, fraud, Terms violations, or chargeback activity
• Purchases made through resellers, marketplaces, or partners unless explicitly covered by their terms
• Custom development, onboarding, dedicated IP, or enterprise services unless covered by a separate written agreement

If you cancel your subscription, you will generally retain access to paid features until the end of the billing period already paid for. No refund is issued for the unused portion of that period unless Mailofly is required by law to provide one.

You may cancel a paid subscription at any time from the Mailofly dashboard under Billing settings or by contacting support@mailofly.com. Cancellation prevents future renewal charges; it is not a refund request and does not by itself entitle you to money back for the current cycle.

To avoid renewal charges, cancel before your next billing date. We are not obligated to refund a renewal charge if you failed to cancel in time, did not receive or read a renewal reminder, or continued to use the Service after renewal. It is your responsibility to maintain an accurate billing email address and review charges on your payment statements.

Upon cancellation, your account may revert to a free tier or become read-only according to plan rules. Data export and deletion are handled according to our Privacy Policy and product settings; cancellation does not automatically delete your account or historical mail logs unless you request account deletion separately.

If you believe you qualify for a limited exception under Section 4, contact us promptly. Refund requests submitted long after the charge date are less likely to be approved, especially if paid features or sending quotas were used.

Email support@mailofly.com from your registered Mailofly account address with:

• Subject line: "Billing Inquiry" or "Refund Request"
• Full name and account email associated with the charge
• Organization or workspace name, if applicable
• Date of transaction, amount, currency, and invoice or receipt reference
• Payment provider (Dodo Payments, Razorpay, or other as shown on receipt)
• Detailed explanation of the issue and why you believe a refund is warranted under this Policy
• Any supporting documentation (duplicate charge screenshots, cancellation confirmations, etc.)

We aim to acknowledge requests within 3 business days and to provide a decision within 5–10 business days, though complex cases may take longer. Submitting a request does not guarantee approval. If denied, we will explain the reason when possible.

If you dispute a charge with your bank, card issuer, or payment provider (a "chargeback") without first contacting Mailofly, we may immediately suspend or terminate your account and revoke access to paid features while the dispute is investigated.

Chargebacks filed in bad faith—for example, after substantial use of the Service or after a clear violation of this Policy—may result in permanent account closure, forfeiture of unused credits, and refusal of future service. We reserve the right to share relevant account and billing records with payment processors and fraud prevention services to contest invalid disputes.

Please contact support@mailofly.com first for billing errors. Most issues can be resolved faster than a payment network dispute and help avoid account interruption.

When you upgrade to a higher plan or purchase add-ons, the new fees take effect according to checkout or in-product billing rules. Upgrades are generally non-refundable. We do not guarantee pro-rata credits for unused time on a previous plan unless explicitly shown at checkout.

Downgrades typically apply at the next renewal. You remain responsible for charges already incurred at the higher plan level for the current billing period. Removing add-ons does not retroactively refund fees for the period in which they were active.

Nothing in this Policy is intended to exclude, restrict, or modify rights that cannot be excluded under mandatory consumer protection laws in your jurisdiction. If you are located in a region that grants non-waivable refund, cooling-off, or cancellation rights (for example certain EU, UK, India, or Australia consumer rules), those rights apply only to the extent required by law and only where Mailofly is legally obligated to honor them.

If you believe mandatory law applies to your purchase, state your jurisdiction and the legal basis in your written request to support@mailofly.com. We will review in good faith and respond according to applicable requirements. Except where legally required, this Policy's non-refund terms remain in effect.

We may update this Refund Policy from time to time to reflect changes in our billing practices, product offerings, payment partners, or legal requirements. Material changes will be posted on this page with an updated "Last updated" date.

Changes apply to purchases made after the effective date shown on this page, except where prohibited by law. Continued use of paid features after a policy update constitutes acceptance of the revised Policy for subsequent billing cycles where permitted.

For billing questions, cancellation help, or refund inquiries under the limited exceptions above, contact:

Mailofly Support
Email: support@mailofly.com

Please include complete billing details in your message. We cannot process refund requests sent from unverified email addresses that do not match the Mailofly account associated with the charge.